Privacy Policy

Last updated: December 2024

Our Commitment to Your Privacy

At Arc, we understand that privacy is paramount, especially for individuals dealing with trauma, mental health challenges, and sensitive personal circumstances. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.

Information We Collect

Personal Information

We collect information you provide directly, such as when you create an account, use our journaling features, or contact our support team. This may include your name, email address, and any content you choose to share through our platform.

Health and Wellness Data

With your explicit consent, we may collect mood tracking data, journal entries, goal progress, and other wellness-related information you choose to record in the app.

Usage Information

We collect information about how you use Arc, including features accessed, time spent in the app, and interaction patterns to improve our services.

How We Use Your Information
  • Provide and improve our mental health and productivity services
  • Generate personalized insights and recommendations
  • Facilitate connections with peer support groups and resources
  • Provide customer support and respond to your inquiries
  • Ensure the security and integrity of our platform
Data Protection and Security

We implement industry-standard security measures to protect your personal information:

  • End-to-end encryption for all sensitive data
  • HIPAA-compliant data handling procedures
  • Regular security audits and vulnerability assessments
  • Limited access to personal data on a need-to-know basis
Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

  • With your explicit consent
  • To comply with legal obligations or protect safety
  • With trusted service providers who assist in operating our platform
  • In connection with a business transfer or merger
Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Export your data in a portable format
  • Opt out of certain data collection and processing
  • Request information about how your data is used
Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Team:

Email: privacy@arc-app.com

Phone: 1-800-ARC-HELP

Address: 123 Wellness Way, Support City, SC 12345